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Developing Key Performance Indicators
Course Cost : $895.00
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Data Collection Tools for BAs
Classroom Based | Data is the lifeblood of the Business Analyst. You need reliable data that is relevant to the key questions you need to answer for your project. But data itself is nothing, it’s what you do with it that counts. This 1 day course shows you how to collect data that can uncover problems that might otherwise remain invisible. You will see how data can convince people of the need for change and get to the root cause of a problem. Data prevents you producing ‘one size fits all’ solutions and makes sure that you do produce a considered logical extensive solution that meets all the business needs. Experience the power of data!
Course Cost : $895.00
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Creative Thinking and Problem Solving
Classroom Based | ‘For every complex problem there’s a solution that is simple, neat and wrong’ (H L Mencken). Don’t fall into the trap of picking the obvious solution. Problems are a fact of life in all organizations. Your ability to contribute to creative, long term, achievable solutions is key to your organization’s success. This one day course will give you the skills, tools and techniques to identify the root cause of problems, generate possible solutions and properly evaluate the options to ensure a successful outcome. Find your creativity and solve the problem.
Course Cost : $595.00
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Creating Test Plans and Implementation Strategies
Course Cost : $895.00
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Conflict Resolution - Dealing with difficult people
Classroom Based | Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life .
Course Cost : $595.00
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Closing the Generation Gap
Classroom Based | There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with. We will explore problems, solutions, and strategies to help overcome issues of the generation gap.
Course Cost : $595.00
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Business Leadership and Succession Training in IT
Classroom Based | This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.
Course Cost : $895.00
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Successful Change Management for Projects
Classroom Based | Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers and analysts who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance.
8 Professional Development hours awarded upon successful completion of this course
(Course approved using BABOK® Guide v2.0)
Course Cost : $595.00
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Enterprise Analysis & Business Architecture
Classroom Based | As the need for managing change and complexity grows, so does the demand for people to understand and provide advice & direction on business & enterprise architecture. Organizations need people internally who are sincerely skilled in this practice and are capable of leading teams through this challenging environment. As widespread adoption of the principles of Business & Enterprise Architecture grows, so does the need for exceptional training that delivers tangible results.
27 Professional Development hours awarded upon successful completion of this course
(Course approved using BABOK® Guide v2.0)
Course Cost : $2,295.00
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Advanced Better Business Analysis
Classroom Based | This course has been specifically developed to take your analysis from average to a senior management level. It is suitable for those people involved in leading, influencing and those who will take a leadership role in transforming a business. Advanced BBA is not for the faint hearted. This is a 3 day intensive course with a content designed to bring your skills to a new level and to get you to a standard where you can consider applying for the Certified Business Analysis Professional accreditation offered by the International Institute of Business Analysis.
27 Professional Development hours awarded upon successful completion of this course.
Download detailed course description
(Course approved using BABOK® Guide v2.0)
Course Cost : $1,295.00
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Better Business Analysis
Classroom Based | Today the term Business Analyst is synonymous with a career in the IT industry, but the most successful and valuable analysts are those who understand the “business” rather than those who understand IT. So what exactly is a Business Analyst? What is the Business Analyst’s role? What is the best background for this job? What skill set is required? What type of person is the best fit? What training is required and available? Each organization seems to have its own ideas about the role, skills, responsibilities and expectations. Given the importance of the job, a common definition would assist both practitioners and employers.
16 Professional Development hours awarded upon successful completion of this course
(Course approved using BABOK® Guide v2.0)
Download detailed course description
Course Cost : $895.00
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Communication Skills for Business Analysts
Classroom Based | This one-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
Course Cost : $595.00
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Master Problem Solving - DeBono 6 Thinking Hats
Classroom Based | Edward de Bono’s Six Thinking Hats will help your team make good quality decisions quickly and precisely. Each hat is a different way of thinking about a problem, issue or opportunity. By approaching your issue from different angles you will get a better picture of what’s needed and make a quality, informed decision. It’s about team work, and collective wisdom. The Six Hats help you get there.
Course Cost : $895.00
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Six Sigma Executive Sponsor Briefing
Classroom Based | As a Senior Executive in your organization you are constantly required to sponsor change, sponsor projects, sponsor spend. How can you make sure that your team is giving you the right information and that you can make quality decisions based on the information you have? The answer is to understand the nature of change and introduce Six Sigma principles into your business. Six Sigma brings you data and analysis to support your decision making. Six Sigma brings you confidence in repeatable and reproducible processes. Six Sigma brings you a value proposition that tracks right back to your end customer. After this briefing you will be equipped to ask the right questions of your team, support them in their roles and meet your own KPIs.
Course Cost : $595.00
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Writing Reports, Proposals and Requirement Documents
Classroom Based | This one-day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
Course Cost : $595.00
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Workshop and Facilitation Skills
Classroom Based | It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
Download detailed course description
Course Cost : $595.00
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Technical Writing for Business Analysts
Classroom Based | For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product.
Course Cost : $595.00
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Taming Microsoft Project
Classroom Based | Even the most experienced project managers can become slaves to MS Project. Do you ever think you’ve turned into a project administrator and not a manager? Tame Microsoft Project and make it work for you, not you for it. There are a number of tricks of the trade which will help you, and this 1 day workshop provides you with the knowledge to go back to your project and use MS Project the right way.
Course Cost : $295.00
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Stakeholder Management Training
Classroom Based | The sponsors and stakeholders of your project have an investment or interest in your project’s outcome and will judge your success by how well you meet their requirements. As Business Analysts you can make your life much easier by learning how to form good relationships with sponsors and stakeholders, how to manage their expectations and how to involve them in the outcomes of your project. This two day course will give you tools, techniques and strategies to manage your sponsors and stakeholders so that you get the outcomes you need to enable your project’s success.
Course Cost : $595.00
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Public Speaking - How to speak easy under pressure
Classroom Based | Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. This two-day workshop has been designed for those who are in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.
Course Cost : $595.00
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Project Negotiation Skills and Conflict Management
Classroom Based | This one-day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive session includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving. Learners will understand how often we all negotiate and the benefits of good negotiation skills. You will recognize the importance of preparing for the negotiation process, regardless of the circumstances and be able to identify the various negotiation styles and their advantages and disadvantages. Through practical exercises, you will develop strategies for dealing with tough or unfair tactics and gain skill in developing alternatives and recognizing options.
Course Cost : $895.00
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Process Mapping Fundamentals
Classroom Based | Good quality process maps are becoming more and more critical to enable business users to better understand their own organizational functions. They are the first item on the ‘to do’ list for organizations looking for process improvements. The ability to process map is a key skill for Business Analysts. A good quality process map can help with business requirements, identifying improvements, solution designs, workshops, and much, much more. This one day interactive course will take you through the basics of creating Process Maps with lots of practical exercises and examples which you can take back to your business.
Course Cost : $595.00
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Practical Project Management
Classroom Based | Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, this one-day workshop will familiarize you with the most common terms and the most current thinking about projects.
Course Cost : $595.00
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Leadership Skills for IT Supervisors - 1 Day Primer
Classroom Based | This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.
Course Cost : $595.00
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Introduction to Six Sigma
Classroom Based | The goal of Six Sigma is to design products and processes that do what they are supposed to do with very high reliability. Six Sigma applies to all company operations including business transactions, services, product development and manufacturing processes. With Six Sigma you get more quality, more reliability and, ultimately, more revenue. This 2 day course takes you through the basics of Six Sigma so that you have the skills to go back to your organization and change the way you approach projects. Six Sigma means success; many have proven it over the years. You can share in that success too.
Course Cost : $1,295.00
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Introduction to Lean
Classroom Based | What is Lean and why should I care? Well, Lean is a way of designing products and services so that every step adds value and there is no waste. What is waste? There are seven types of waste and every process in your organization is going to exhibit almost all of them. This 2 day course shows you how to identify the waste in your processes and identifies a number of ways to get rid of it, making your business processes efficient and slick.
Course Cost : $895.00
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Introduction to Knowledge Management
Course Cost : $895.00
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Introduction to Business Improvement
Classroom Based | To Be or not To Be? Then it must be As Is. There’s a process for business process improvement and this 3 day course will take you through the basics of Six Sigma, Lean and classic As Is/To Be improvement methodologies. You will develop a whole tool box full of tools and techniques which you can pull out whenever you need. Learn how to apply the principles of these methodologies to your business environment. Understand the benefits of each and when you should use them. Develop your ability to create synergy between your business, your technology and your people.
Course Cost : $1,295.00
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Internal Consulting and IT Account Management
Course Cost : $895.00
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How to create an effective mentoring program
Course Cost : $595.00
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How to conduct Kaizen Events
Classroom Based | Kaizen means ‘change for the better’. A Kaizen event uses Lean tools to implement a change to a process quickly and with maximum ‘stickability’. This 1 day course will help you identify how to choose the change you will implement, how to create your team and how to conduct the event itself. You will learn how to focus the team on the outcomes and, supported by your Six Sigma Black Belt, how to make the change really work. Set the standards with a Kaizen event and then continually improve and meet those higher standards day to day.
Course Cost : $595.00
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Developing your in-house training program
Classroom Based | Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly hired employees is a key factor in retention. This two-day workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for.
Course Cost : $595.00
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Developing Use Cases for your next software project
Classroom Based | In this practical and hand’s on two day course you will learn how to create Use Cases to describe requirements for a software solution. You’ll have the opportunity to learn the theory and to put it into practice in a series of exercises and interactive discussions. Understand when to use them, how to gather and organize information, and how to make sure that your Use Cases describe the functional requirements of your system. In addition you will learn how Use Cases fit with the other aspects of UML.
Course Cost : $895.00
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Developing Modern Business Ethics
Classroom Based | What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This one-day workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.
Course Cost : $595.00
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Process Mapping Fundamentals
eLearning course Increasingly business analysts are required to create good quality process maps for business users to better understand their own organisational functions. A good quality process map can help with system designs, workshops, business requirements and much, much more. This eLearning course will take you through the basics of Process Mapping, writing, reviewing. Learn the basics of this critical business skill through this interactive eLearning course. IIBA accredited.
Course Cost : $595.00
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The Art of Delegation
eLearning course Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This 20 hour elearning course will explore many of the facets of delegation: when to delegate, and who to delegate to.
Course Cost : $59.95
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Business & Technical Writing
eLearning course
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.
We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there.
Course Cost : $59.95
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Practical Time Management
eLearning course
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This elearning course will help you get a grip on your office space, organize your work flow, learn how use your planner effectively, and delegate some of your work to other people.
This course will also help you organize and prioritize for greater workplace efficiency. The lessons are full of ideas for organizing your work area and your paperwork and working on the “right” things.
Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life.
Course Cost : $59.95
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Negotiation Skills
eLearning course
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this 30 hour elearning course will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive online course includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
Course Cost : $295.00
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Business Ethics in the workplace
eLearning course What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This online training will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier.
Course Cost : $59.95
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Business Leadership and Succession Training in IT
Classroom Based | Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This two-day course will help you develop, maintain, and evaluate your succession plan. You will understand the value of succession planning for successful IT businesses and develop expertise with the key elements of a succession plan.
Course Cost : $895.00
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